Case Input Specialist

CoventBridge is seeking a Case Input Specialist to join our Production Team. The Case Input Specialist is responsible for supporting the daily operations, data entry and processing orders as well as investigative documents. This position will report directly to the Production Manager.

Schedule: 

Monday-Friday, 1PM-9PM, Training will range from 2-4 weeks with a schedule of Monday-Friday, 8:30AM-5:30PM

Responsibilities:

Duties and responsibilities include essential functions of positions assigned to this classification. Depending on assignment, the employee may perform a combination of some or all the following duties:

• Administrative Support to Daily Operations
• Interaction with Clients
• Data Entry of Order Information
• Responsible for the overflow on phone systems
• Communications with clients to ensure that all deliverables are met or exceed expectations
• Daily follow up with all representatives within the CBG network to complete the life cycle of the case file

Requirements:

• Strong organizational/time management skills.
• Strong computer and internet skills including, but not limited to, Microsoft Office
• Self-starter who takes on challenging responsibilities and holds self-accountable for results and performance
• Strong attention to detail with commitment to accuracy and quality while meeting goals or deadlines
• Have excellent communication skills, both written and verbal
• Be able to act quickly and decisively

Educational/Experience Qualifications:

• Minimum of High School Diploma (Associate Degree or equivalent from two-year college or technical school preferred)
• Or one-year related experience and/or training
• Or equivalent combination of education and experience

• Medical, Dental, Vision plans
• Life, LTD and STD paid by the employer
• 401(k) with company match up to 4%
• Paid Time Off and company paid holidays
• Tuition assistance after 1 year of service
• Company paid training

The salary range for this role is $16 - $17 per hour. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.  

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Us:

CoventBridge Group is the global leader in full-service investigations providing Surveillance, SIU and Compliance, Claims Investigation, Counter-Fraud Programs, Desktop Investigations, Social Media, Record Retrieval, Canvasses and Vendor Management programs.  The company provides top tier data privacy and security practices, deploys robust case management technology customized to clients’ needs and delivers worldwide coverage via its 1000 employees and affiliates worldwide.

CoventBridge is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, caste, disability, veteran status, and other legally protected characteristics and maintains a drug-free workplace.

CoventBridge is committed to the full inclusion of all qualified individuals.  As part of this commitment, CoventBridge will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: Human Resources; 888-932-7364; humanresources@coventbridge.com.

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